Twenty8 Hospitality Management Group

Term and Conditions

Cancellation and Refund Policy

  • Non-refundable. Any amendment or cancellation is subject to acceptance by the management with charges.
  • If the guest failed to show up on the arrival date (No Show) there will be no refund and amendment of the date is not allowed.
  • Any refunds processed shall be credited to the original payment method used by the customers for easier tracking of money movement.

Deposit Policy

  • The property requires a refundable security deposit of MYR 100 cash upon check-in.
  • RM300 cash deposit required for stays of 10 days or more.

Tourism Tax Policy​

  • Kindly be informed our property implemented Malaysian Tourism Tax (TTX) since 1 March 2023. RM10 tax charges will be applied for per room per night.